Frequently asked questions about home care
Practical information to help families begin a conversation with our care team.
What information should I share when requesting care?
Share the patient’s age, present condition, mobility, location, required duties, prescribed clinical tasks and preferred shift duration. Do not submit confidential reports through the website.
Are your services available for 12-hour and 24-hour shifts?
Yes, subject to staff availability, location and the care requirement. We discuss exact timings before confirmation.
Can a caregiver give injections or manage an IV?
Clinical procedures should be handled by an appropriately qualified nursing professional and only under a valid doctor’s prescription.
Do you serve all of Mumbai, Navi Mumbai and Thane?
We accept enquiries across these cities. Final availability depends on the precise area, shift, travel feasibility and care duties.
Can the nurse change medicines or treatment?
No. Nurses and caregivers must follow the treating doctor’s written advice and should not independently change medicines or treatment.
How quickly can support begin?
Timing depends on the requirement and current staff availability. Calling us with complete details helps us check options faster.
Do you provide emergency medical care?
No. For a medical emergency, call an ambulance or go to the nearest hospital immediately.
How are charges decided?
Charges depend on the care category, duties, qualifications required, shift duration, location and expected service period. Terms are discussed before confirmation.